Management Tidbits

In January 2001 an extensive national survey of America’s corporate counsel was conducted by Greenfield/Belser and FGI Research, Inc. The results:

• Nearly two-thirds of buyers of legal services surveyed have gone online to locate outside counsel.
• More than one-third surf the web for outside counsel weekly or more often.
• According to the survey 77% gain web site entry from Martindale.com while 56% gain access from law.com.
• Half of the survey respondents visited a firm’s web site as a result of a promotional mailing.

Earlier this year our firm conducted an informal telephone poll of our smaller law firm clients regarding utilization of technology and training. Three-quarters (75 percent) reported that they are not using more than 40 percent of the features/functions/capabilities of key applications such as word processing and time-and-billing applications. Even more reported that initial training on key software applications such as word processing and time and billing was provided by outside software vendor/training organizations. Only 15 percent reported ongoing training programs. The majority of these programs were conducted in-house in informal group settings or individual sessions.

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